How To Engage And Retain Customers With AI

How To Engage And Retain Customers With AI

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HOW YOU CAN ENGAGE AND RETAIN CUSTOMERS WITH AI

 

YOUR CUSTOMERS WANT CONVENIENT, ACCURATE, AND ON-DEMAND INTERACTION

Posted By: Adam Rubin

 

Anyone who runs their own business knows that clients are everything. They are the backbone of a firm that is thriving, and they are sometimes the hardest to please. Achieving client satisfaction is part of the thrill of entrepreneurship, but it is also one of its amazing stressors.

AI interactions will probably be must-haves for your business personally, as your company requires a media presence in which your clients can locate and contact you. Clients are coming to expect quick and automated information when and how they want it. Clients expect near-instantaneous responses and they want the option to join 24 hours a day, seven days per week. That demand isn’t something companies will readily meet.

They estimate that people exchange 2 billion messages with businesses over Facebook Messenger alone every month. Add to SMS texts or direct messages with Twitter, along with other channels you will see customers, and your clients will inevitably embrace and be eager to interact with your businesses. The amount of messaging program users in the United States will reach nearly 150 million this year, — over 45 percent of the population. The truth is, if you are not a part of those discussions, you are missing out on potentially transformative customer interactions and impeding the development of your own organization.

 

 

YOUR NEW CUSTOMER SUCCESS AGENT

AI can help give you the edge to become more competitive and enhance retention. This enables your business to grow.

AI is becoming more affordable, accessible, and easier to execute, and as it becomes more practical for small businesses to incorporate, entrepreneurs are realizing how valuable the technology can be. From website building to copyediting, AI may function as your jack of all trades. But maybe the biggest gap that AI can close for your company is through how you interact with clients. AI will help you attain increased quality customer involvement without using more of your time.

 

 

THE NEW ENGAGEMENT RATIO

In reality, the 2018 Condition of Chatbots Report found that 69% of customers prefer chatbots for quick communication with brands. By implementing an AI chatbot you talk to this majority and better serve your customer needs — replying their questions and making connections 24/7, and communication through the channels they prefer.

 

 

 ENGAGEMENT 24/7

Chatbots that solve problems not only can answer client queries but also understand how to escalate a scenario when necessary for the good of the company. They permit you to direct your attention to transferring the customer’s needs, not just addressing the customer questions. With how far the technology has arrived, AI is something your company can get started with today, without major investments of money, time, and experience. Your clients don’t have to understand how easy it is. 

Of course, you can’t be expected to handle these potential channels. The good thing is that you don’t need to, and your clients may even prefer it that way. A recent Gartner report declared that 85 percent of customer interactions will be automatic by 2020. This is valuable time saved for you and your customers. After all, the other 15% – the 15% which can’t and should not be automatic — is where you have to be devoting your energy. All these are the interactions with the potential for upsell and opportunity. Without the aid of a chatbot, you conduct the possibility of shedding these discussions amid the noise of simple questions.

Still, if you are like most business owners, then you hesitant to hand over your customer’s satisfaction to a chatbot. You live or die by your own customers and automating these engagements seems dangerous or mad. I get it. However, the truth of the matter is that you want returning clients rather than one time customers and your clients more than probably want an automatic response to their questions, especially when it’s convenient, precise, and always available. As long as their question gets answered, or it solves their problem, how they obtained the answer is irrelevant. 

We have to adapt to the times. It’s been a long time since dial up internet connection and AOL. If they don’t get the answer from you, they most likely head on down the list. 

How To Engage And Retain Customers With AI

How To Engage And Retain Customers With AI

ARE YOU READY TO JOIN OUR EXCLUSIVE NEWSLETTER? HOW YOU CAN ENGAGE AND RETAIN CUSTOMERS WITH AI   YOUR CUSTOMERS WANT CONVENIENT, ACCURATE, AND ON-DEMAND INTERACTION Posted By: Adam Rubin   Anyone who runs their own business knows...

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SMALL CHANGES TO BIG RESULTS

SMALL CHANGES TO BIG RESULTS

SMALL CHANGES TO BIG RESULTS

How a small change can lead to a huge result.

 

In business, it’s the little changes that lead to the greatest development. At the point when your business isn’t going as arranged, it’s anything but difficult to feel as though nothing is working and that everything should be changed. In all actuality, you’re just a few inches from where you should be.

We can find open doors for streamlining and expanding in each region of your business: generating leads, prospecting, closing deals, upselling, and so forth. The key is to comprehend your organization’s present procedure and results in each zone. Envision where difficulties may emerge and after that activate your group with an action plan intended to innovate.
 

There are five phases to grow profits in these areas:

 
 

1. INCREASE YOUR LEADS AND DRIVE MORE TRAFFIC: GET MORE LEADS

 
How are you presently getting leads? Is it true that you are neglecting any potential traffic openings? Are your promoting endeavors increasing the value of the customer? Investigate your promoting techniques, media and break down how you can amplify your leads.
 

2. CHANGE YOUR BUSINESS PROCEDURES:

 
Regardless of whether face to face, on the telephone or on the web, the key to development is to make an increasingly successful and important commitment with qualified prospects. Each discussion must get consideration, construct affinity and offer something profitable for it to connect with a customer. Investigate your business procedure and decide how your procedure gives immaterial incentive to your client.

3. CHANGE HOW YOU DO BUSINESS: GET MORE CUSTOMERS

 
Each deal procedure mostly comprises 2-4 stages. Is yours an all around oiled machine? Are there any breakdowns all the while? What might help make it increasingly streamlined? Regardless of what your procedure is, it must bring about an underlying close rate, a subsequent close rate or a referral. Look at your business changes. What number of significant discussions would you say you are having? It is safe to say that you are settling negotiations? What is the nearby rate? It is safe to say that you are requesting referrals? Referrals are multiple times bound to purchase contrasted with a virus lead.
 

4. WHAT ARE YOU WORTH?: GET MORE CASH

 
Increase the value of your item or administration to get more from customers. Investigate your present offers and decide how much worth the customer is getting. Is your offer really powerful? Do you have to change your offer? Have you thought about groups, new administrations, and disquieting as approaches to build esteem?
 

5. INCREASE VALUE: GIVE MORE AND GET MORE

 
At the point when customers feel they are getting an incredible worth, they become raving fans. Increase the value of your clients by catching up with all customers, including referrals, decays and old customers. How might you enhance increment buys, customer maintenance, and customer reactivation?
See how your business is running with our Free Business Assessment. For more hands on approach, look into a Business Coach and Business Coaching For Teams.
How To Engage And Retain Customers With AI

How To Engage And Retain Customers With AI

ARE YOU READY TO JOIN OUR EXCLUSIVE NEWSLETTER? HOW YOU CAN ENGAGE AND RETAIN CUSTOMERS WITH AI   YOUR CUSTOMERS WANT CONVENIENT, ACCURATE, AND ON-DEMAND INTERACTION Posted By: Adam Rubin   Anyone who runs their own business knows...

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How To Be Happy At Work

How To Be Happy At Work

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How To Be Happy At Work

How To Be Happy At Work

How To Be Happy At Work

“Don’t Just Live Paycheck to Paycheck”

Year over year, the statistics are staggering. Most people (66% in the U.S. and over 80% globally) are disengaged or highly disengaged at work. We can translate this disengagement to boredom or misery or worse!
 
For companies, the costs of employees being unhappy at work are heavy and equates to billions of dollars in lost productivity. For the people who are disengaged and not happy at work, this is nothing short of life stifling. Most of us spend more than half of our waking hours working or doing work-related activities. That we are anything less than fulfilled is cheating ourselves out of the best times of our lives. If you constantly say, “I am so unhappy at work,” there are solutions. In fact, there is a simple strategy and accompanying framework that can get you out of the doldrums and into the career you’ve always wanted.

how to be happy at work

STRATEGY

Many factors feed into the high levels of people being unhappy at work, but the most critical is a flawed strategic approach to career design.

 

How most of us think about our careers could be called a “building block” or a “logic-ing” strategy. We go to school. We study something that we have some interest in. We have an internship or two. Then, it is time to get a job. We scan the market and ask ourselves what we can logically do with the knowledge and experience we have. We lock in on a solution, and we work without ever taking into consideration that we may be unhappy at work. As years pass, we amass more skills and experiences and we ask ourselves what we can logically do with the new knowledge and abilities. We scan the market, lock in on a logical solution, and repeat the cycle. The problem with this strategy is that if you are like most and decided about your career early on that weren’t particularly good or are no longer in line with your values, all you’re doing is compounding bad decisions on top of bad decisions. By never thinking about your passions or what you love to do, you’re dooming
yourself to be perpetually unhappy at work.
havng a strategy
 
A much more effective strategy is planting your flag. This requires taking a few steps back and asking some critical questions including, “How do I want to be in the world?” “What do I want to create?” “How do I want to use my life?” “What kind of impact do I want to have?” You also need to look at what drives you. When you have a true purpose behind your decisions, you can align them with your values and ensure that you are always moving in a direction that will fulfill you.
You then design these items out by hand, in Power-point or on whiteboards and then align your skills, resources and talents behind creating THIS destination.

FRAMEWORK

 
How do you build what you’ve designed and how do you use this to ensure you will never be unhappy at work?
The three-part moonshot strategy to creating a fulfilling career is the same every single time you embark on the journey. It works whether you’d like a promotion at your current job, would like to do the same thing at a different company down the road or if you want to quit investment banking and go sell baskets in the rainforest. Basically, we can re-design it to fit any purpose, and it’s the perfect solution to being not happy at work.
 
 

COMMITMENT

committing
 
Truly committing to creating a more fulfilling career is the crucial first step. Commitment can come proactively by listening to that quiet voice in your head that asks, “Is this all there is? Could there be something more?” Once you’ve identified your purpose and drive these decisions, usually come much easier. If your current job does not align with your values, you’ll always be unhappy at work. Identifying this as the reason will help you commit to something new. This happened when I quit the corporate world just over five years ago. I knew that there was something else waiting for me and that my feelings of “I am so unhappy at work” did not need to continue. To increase commitment, I explored both what I, the world and my family would gain by me creating this change and what I would lose out on if I didn’t make the move. People are motivated by either pain or pleasure. Putting the two together can be a powerful commitment strengthener. A lay-off, downsizing, a firing or a family move can also force commitment. Either way, commitment is the first critical piece.

CREATE

 
Once one has committed to making a change, then comes the real fun – getting into action and creating a new career based on your values that drive you.This is when you can truly start feeling the possibility of never being unhappy at work again. The first component of this is self-discovery. More than knowing the “what” one wants to build, it is understanding the “why.” A great place to begin to clarify the things we value most is the design of your moonshot. Are you looking for adventure, freedom, security, teamwork or impact?
 
Creating an extraordinary life means doing it on your terms and no one else’s. What does your design tell you? These values are then used as filters to rank potential new opportunities and ensure your new career is in line with your values. Next comes community building. We reach out to people, whether we know them directly or not, who can help us gather the information and insights we need to determine if a potential career path is aligned with the things we value most.
Then comes the part of creating a fulfilling career that people usually don’t like to talk about. These are the fears we have about stepping into the unknown and the assumptions we have about what is or isn’t possible. Assumptions, which are all rooted in fear, probably play the biggest role in keeping us from the career we want to have. Assumptions are the precursors to those limiting beliefs that kept us unhappy at work for all those years. I’m too young. I’m too old. I’ve never done it before. I don’t know the right people. I don’t have access to capital.
 

Overcoming Limiting Beliefs

The thing about assumptions is that they are either wholly untrue or simply parameters that we need to consider in building our next steps. One of the big assumptions I hear goes something like, “I couldn’t leave this job. I have a mortgage to pay (or kids’ education to pay for… or both).” Do you really believe that being unhappy at work is worth the paycheck? Or are you willing to take a risk to have it all?
Is the job you have today the only job in the world that pays whatever you’re earning or more? We often assume a false dichotomy – either I will be happy and living in a park on hopes and dreams OR I will be unhappy at work but financially secure. There are infinite ways to create anything, including happiness and financial security (or freedom). In this scenario, you simply define your minimum workable number and know that you won’t make a leap for any less than what will give you the financial security and freedom you want.
Finally, there are the tactical components of creating a new opportunity – the community building conversations, résumé and LinkedIn profiles. Google can be a great source for the “how to” on tactics. With that said, the most important distinction to help you frame your tactics is understanding the importance of telling the story of who you are becoming and not who you were before. If you continue to act as the person you were before, you will almost guarantee that you will remain unhappy at work no matter what new career you choose.
 
I worked with a successful entrepreneur who was having trouble getting the funding and partnerships she was looking for. When I asked her to tell me about herself, she shared what a great school she had attended, how she was the youngest person to achieve as much as she had in her prior job and the many accolades she had won. She mentioned nothing about the company she was now running or the powerful impact and potential financial return of the new endeavor. As soon as she flipped her story, her success skyrocketed.
 
 

CONTRIBUTE

contribute
Once you’ve created the next new and fulfilling career move for yourself, there is one more critical step, which is to contribute. No good story ends when the hero or heroine wins the war or slays the dragon. It ends when the protagonist goes back to the community to share the bounty of what they’ve won. This is what will truly ensure that being not happy at work will never be part of your new endeavor and that your career will be full of purpose and meaning. So, in this case, ask yourself how and to whom you can contribute. Can you mentor someone is on a similar journey to help them shorten their path? Can you provide critical insights and information to others who are looking to enter your industry? How can you strengthen the community that helped you create the opportunity you now have?
Once you have committed, created, and contributed, you have truly created a dream career and will never again utter the phrase “I am so unhappy at work.”
 
Author: Elatia Abate 
How To Engage And Retain Customers With AI

How To Engage And Retain Customers With AI

ARE YOU READY TO JOIN OUR EXCLUSIVE NEWSLETTER? HOW YOU CAN ENGAGE AND RETAIN CUSTOMERS WITH AI   YOUR CUSTOMERS WANT CONVENIENT, ACCURATE, AND ON-DEMAND INTERACTION Posted By: Adam Rubin   Anyone who runs their own business knows...

SMALL CHANGES TO BIG RESULTS

SMALL CHANGES TO BIG RESULTS

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How To Be Happy At Work

How To Be Happy At Work

How To Be Happy At Work "Don't Just Live Paycheck to Paycheck" Year over year, the statistics are staggering. Most people (66% in the U.S. and over 80% globally) are disengaged or highly disengaged at work. We can translate this disengagement to boredom or misery or...

How To Boost Confidence

CONFIDENCE

Have you ever jumped out of bed in a fantastic mood and had the entire day go your way? How about the opposite? How you feel directly results from your state of mind. If you’re perpetually stressed and anxious, you will live in a depressed state–everything in your life will feel like it’s going awry. During times like this, you may feel you can’t do anything right, and your confidence will take a direct hit. If you consistently feel gratitude, love, and joy, you will live in an amazing, positive state in which nothing bothers you. You’ll move through your day with purpose, completing your tasks with enthusiasm and building self-confidence along the way.
confidence
How do we reach these very different states?
By giving in to our emotions. If you let them dictate how you feel without figuring out why you feel a particular way, your emotions will influence your actions. Over time, this affects how you feel and act every single day. If you’re fueled by a sense of well-being, you’ll exude happiness and calm. If you’re bogged down by negativity, those around you will sense your unhappiness and fear. How can you avoid the latter?
 
In actuality, you are completely in charge of how you feel, including whether you feel confident. Confidence is not something people are born with or have–it’s something you can create. It’s the feeling of certainty that you can accomplish what you set out to do. Confidence is like any other emotion. It is something you feel, and you can train yourself to access it in an instant. 

WHAT’S YOUR PURPOSE

 
Why is building confidence important to you? Do you present at conventions where you interact with a huge number of people? Do you run a company or a team and need to present a strong sense of leadership? Maybe you’ve started dating and want to make a good impression when you meet a potential new love interest. The first step in building self-confidence is knowing why you want to achieve it.
 
Once you know your purpose, building confidence becomes a matter of retraining your brain. To accomplish your goal, you need to present yourself as a confident person. There is no other way to do it. Ignore the uncertainty that holds you back; Second-guessing yourself will open the door to hesitance, doubt, and fear. As you let go of negative thoughts that are holding you back, your body will take the cue it’s time to stand up straighter, stop fidgeting and present as the best version of yourself. Your mind and body begin a positive feedback loop, each part noticing the increasing confidence of the other and responding in kind.

CONSIDER YOUR QUESTIONS

consider your questions
What questions are you asking yourself? If the things that come to mind are, “How come I’m not successful?” “Am I not smart enough to reach my goal?” “Do other people see me as a failure?” then you are setting yourself up for failure.Shift the pattern of your thoughts and ask yourself things like, “Why shouldn’t I accomplish everything I set my mind to?” and “Why would I waste time on my anxieties instead of focusing on my strengths?” When you ask a better question, you get a better answer. As Tony Robbins says, “Whatever you hold in your mind consistently is exactly what you will experience in your life.” If you go into a situation knowing that you can handle it—whatever it is–then that’s exactly what you’ll do. By assessing your limiting thoughts and beliefs and shifting your pattern of thought, you can more easily gain confidence. If you ask negative, limiting questions when it’s time to be confident, stop yourself. Think something positive about yourself instead and begin focusing on all the reasons you’ll succeed instead of why you’ll fail.

WHAT EXCITES YOU?

 
There’s one incredible trick that will help you figure out how to build confidence even when you’re at your absolute lowest: Thinking about something you’re proud of. When you’re feeling unsure of yourself, remember a recent accomplishment. Maybe you did something incredible at work, or you recently helped a family member. It can be as simple as helping someone lift a box or as intricate as solving a complex problem on an important project. Whatever it is, it’s something you did, and no one else. That’s worth celebrating. Recognizing this accomplishment and your ability to do it will instantly elevate your mood and allow you to channel some incredible self-confidence.
what excites you
Once that happens, your mind thinks in positive terms, not negative ones. If you gave an incredible presentation to your company last year, why wouldn’t you be able to complete your next project by the allotted deadline? If you’re the same person who ran your son’s baseball team while getting promoted to vice president in the same year, what’s holding you back from achieving this new goal, whatever it may be? Channeling moments of pride can help you see the big picture, ultimately allowing you to become more confident.
As you practice tapping into confidence more frequently and believe in your own abilities, you’ll be able to access those feelings of well-being and pride faster and more often. You are in charge of your emotions and can use them to shape your life however you choose. Decide today that you will be a more confident, positive version of yourself, and you’ll have no other option than to succeed.
SMALL CHANGES TO BIG RESULTS

SMALL CHANGES TO BIG RESULTS

SMALL CHANGES TO BIG RESULTS How a small change can lead to a huge result.   In business, it's the little changes that lead to the greatest development. At the point when your business isn't going as arranged, it's anything but difficult to feel as though nothing...

read more
How To Be Happy At Work

How To Be Happy At Work

How To Be Happy At Work "Don't Just Live Paycheck to Paycheck" Year over year, the statistics are staggering. Most people (66% in the U.S. and over 80% globally) are disengaged or highly disengaged at work. We can translate this disengagement to boredom or misery or...

read more
How To Gain The Upper Hand In A Negotiation

How To Gain The Upper Hand In A Negotiation

HOW TO GAIN THE UPPER HAND IN A NEGOTIATION

BY UNDERSTANDING NON-VERBAL CUES, YOU CAN CONFIDENTLY DETERMINE YOUR NEXT MOVE.

negotiation

Life and business are a series of negotiations. Whether you’re negotiating a contract for a new job, creating or dissolving a business partnership, or negotiating with your spouse over who will make dinner that night, negotiation is an unavoidable–and often uncomfortable–part of life.In any negotiation, we all desire to give the illusion of control so we can gain the upper hand–but to do so, it helps to know what others are thinking and feeling. Are they walking into the negotiation feeling confident? Are they firm in their offer, or are they willing to budge? Are they happy with the offer that’s on the table? If only we knew the answers to these questions, we could more confidently and accurately determine our next move.

Luckily, there are many non-verbal cues that can help you determine what other people are thinking or how they’re feeling, even if they put on a strong poker face. In fact, our non-verbal actions speak much louder than our words. It would surprise most people to learn that 55% of communication is non-verbal, 38% of communication is voice inflection, and only 7% of communication comes from the words we say. Here’s some tip’s from body language expert Jan Hargrave, so we can understand what these non-verbal cues are and what they can tell us in a negotiation situation.

FACIAL EXPRESSIONS

“If their facial expressions don’t match what they’re saying, then most likely the words that they’re saying are not genuine to them. There must be some congruence between the facial expressions and what they’re verbalizing. For example, if I say, “I love you,” but yet my face is angry and similar to that of someone who hates you, you would trust my face more than you would trust the words coming out of my mouth.”

BODY ANGLE

“If someone is speaking with you, your shoulders should be square with them, and their body angle should face towards you–because we always point our bodies where our minds want to go. But if I’m speaking with you and my body is facing towards the door, that would show, ‘I want to hurry and finish this, because I need to be somewhere else.’ People lean forward when they’re interested, and they lean away if they’re not interested. For example, if you have something that you like, you’ll go towards it to touch it–but if it’s something you’re afraid of, you will lean backwards. It’s the same thing when you’re in a negotiation with someone.”

FOOT ANGLE

“When their foot points towards you, they’re usually engaged in the conversation that they’re having with you. If their foot is not pointed towards you, and is pointed towards the door, they want to exit quickly.”

CROSSED OR UNCROSSED

“When you look at their arms, notice if they’re crossed or uncrossed. It’s okay to cross your arms casually when you’re talking to someone, but the only acceptable arm crossing is when hands and fingers are showing. When their hands and fingers are showing, it indicates that the person is in contemplation. When their arms are crossed and their hands aren’t showing at all, it’s as though they have a shield in front of themselves, protecting them from receiving your information. When someone is double-crossed closed, with both their arms crossed and their legs crossed, they’re feeling defensive and closed off to the negotiation.”

HANDS CLASPED BEHIND HEAD

“When a person sits back, clasps his hands behind his head, and leans back, that’s a negative gesture. It’s a gesture of confidence, but it’s too strong of a gesture in a room of just two people. It’s equivalent to a person who has his feet up on the desk and thinking, ‘I am better than you are.’”

PHYSICAL SPACE

“The size of space you need around you while negotiating can show another how much power you feel you have. For example, if you saw three limousines driving down the freeway and one is larger than the other two, you’d naturally think the most important person is in the largest of the three. So if someone is taking up a lot of space in a meeting room, it portrays the image, ‘I need all of this space because I will be the one in control of the room.’ You can give the aura that you need more space by spreading your books out a little further than you need, or by resting one of your arms on the arm of the chair you’re sitting in, and on the flip-side, if the person you’re negotiating with is taking up a lot of physical space, then you know they want control of the room.”

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